Where The Item Is Faulty or Damaged from New
If an item arrives faulty or damaged from new, we will arrange for the item to be replaced. This usually involves a courier collecting the faulty or damaged item from yourself and getting the replacement dropped off. If you experience this problem, please contact us within 7 days of the delivery. To avoid any issues here, please open and inspect your delivery and notify us of any problems straight away. The item must be new and unused to qualify for a collection and replacement.
If Your Product Develops A Fault
If you have an issue with a product that we supplied that goes on to develop a fault within its warranty period, we can help. The process for warranty resolutions will vary depending on the brand and product. If you are having an issue, please contact us and we will help to get the problem resolved as quickly and easily as possible.
Where The Item Is Not Wanted
If there is nothing wrong with your product but you just want to send it back, returns must be arranged within 14 days for a full refund or 28 days for exchange. The item must be in brand new condition with all of its original packaging. Please note that we will only reimburse the cost of the product and not any delivery charge you may have paid. Unfortunately, we are unable to offer free returns at this time, so the cost of return postage will be covered by yourself. How you return the item to us is up to yourself and we advise using a tracked service as we cannot otherwise be liable for any items that go missing following return.
Once An Item Is Returned
After an item has been returned for a refund it will be processed within 7 working days of us receiving it, this does not include the time it may take to come from you to us. Please note also that once a refund is processed to a credit or debit card, it can take up to 6 working days for the funds to show in your account, this is out of our control.
** Please note that Velocity Progear reserve the right to refuse a return if it is deemed that the item is not fit for return and violates our policy. In this instance the goods will be returned back to you and you may be liable for any costs incurred.